If you have a question about the Authorize.Net platform or your payment gateway account, you can find information from a number of different sources.

Our Knowledge Base is located at http://www.authorize.net/help. This page also includes information on how to contact Authorize.Net Customer Support. We highly recommend you start there anytime you need help.

In addition, we have created a series of video tutorials to help you set up and manage your payment gateway account; these video demos are located at http://www.authorize.net/videos.

If you have a technical question please see our Developer FAQs at http://developer.authorize.net/faqs.

When you set up your Authorize.Net account, you may have worked with a number of different parties. If you’re unsure of whom to contact regarding a specific question, the following information should help guide you.

Contact Authorize.Net:
When you have questions related to payment gateway product features and account settings, such as: Charging, refunding or voiding a customer transaction. Any value-adding product such as Automated Recurring Billing™, Fraud Detection Suite™, Customer Information Manager or eCheck.Net®. Transaction search and reporting tools. Web site/shopping cart integration. Batch settlement.

Contact Your Reseller or Merchant Service Provider:

When you have questions related to your merchant account such as: Discount rates and transaction processing fees. Payment gateway fees. Funding deposits, statements, chargebacks and settlement reports. Per transaction and monthly processing volume limits. Obtaining or confirming your processor configuration. Adding or removing accepted card types. Payment gateway account creation or activation issues. Note: Upon account activation, you may locate your reseller's contact details within the Merchant Profile section of the Merchant Interface.

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